privacy policy

privacy policy

Shamekh Company, owner of the website "shamek.co", respects your privacy and strives to ensure that this privacy policy complies with the recognized legal requirements regarding data collection, processing and transfer. By using the website "shamek.co" or the services provided by it (and thus accepting the Terms of Use), you expressly consent to Shamekh's use of your information as described in this Privacy Policy. Your use of the Shamekh website is subject to your acceptance of the Terms of Use of "shamek.co" and its Privacy Policy. If you do not agree to the Terms and this Privacy Policy, you must not continue to use "shamek.co".

We are committed to respecting and preserving the privacy of users and visitors who use or visit the site. The purpose of this privacy policy is to explain how your information, including any personal information we may collect from you, will be used during your use of the shamek.co website.

Information about our customers is an important part of our business, and we will not sell or share this information with others.

Collection of personal data and how it is used

By using the “shamek.co” website, you provide us with certain information (referred to as “personal data” below), which we may collect and store to provide the requested services and perform our contractual obligations, in addition to allowing us to understand the site users to improve and develop “shamek.co”.

This information includes your name, address, phone number, email address, billing and credit card information, debit card information, order history, and your comments about your visit to the website (including your computer address, geographical location, browser system, operating system, source of transfer, length of visit, number of pages viewed, website navigation, etc.).

Information relating to any transaction conducted between us and you through the "shamke.co" website, including information relating to any purchases of our products or services. Information you provide to us to register with us as a registered user (including your account details).

Information you provide to us to subscribe to “shamek.co” services, email notifications and/or newsletters.

Any other information you choose to send to us, and your comments including product/service ratings.

We may use your personal information that you have provided to us or that has been collected by us for the following:

To register you on the “shamek.co” website, and to manage and provide our services as mentioned on “shamek.co”

To fulfill our commitment to provide services to you, including purchasing products, delivering them, and receiving payment for them.

To analyze and evaluate your shopping preferences (such as market, customer and product analysis, etc.) to enable us to review, develop and improve the products and services we offer, and to enable us to provide you and our customers with relevant information through our marketing programs. We may use your personal information to make decisions about your use of computer technology, for example, automatically selecting products and services we think will interest you from the information we have available. We may notify you of these products and services, including special offers, discounts, competitive offers, etc. (including competitive products and services from other companies and organizations), by email, telephone (including automated marketing calls), text messages and other electronic messages such as picture messages, mail, fax, or otherwise.

When you provide us with personal data, you will have the option to refuse to receive information about products and services from us or a third party if you do not wish to do so, and to be entered into any sweepstakes/prizes if you wish.

We may supplement the personal information you provide to us with information we may receive from a third party (for example, credit rating agencies).

Prevent fraud

In order to protect our customers and ourselves from fraud and theft, the personal information we obtain (for identity verification and other information in our customer records, including how you created your account, etc.) may be shared with financial and other institutions (including law firms) involved in fraud prevention and detection.

phone calls

All telephone communications (incoming and outgoing) may be recorded to verify content and may be used along with your own records for regulatory compliance, quality control, employee training, preventing or detecting criminal activity, or resolving complaints.

Sharing your personal data with others

While we will do our best to protect and maintain the confidentiality of the information provided to us, we may share your personal data with other parties, companies, retailers and organizations that provide the services or products we offer to you through “shamek.co” for the following reasons:

1- Follow up and manage any prizes or competitions that may be offered by these companies or institutions.

2- Agents, employees, or any third party with whom we have agreed to provide services to us.

3- To any party with whom we have agreed to transfer rights or duties under our agreement with you.

4- In accordance with our right to do so, or under the law that requires us to do so in connection with any legal proceedings or any legal proceedings that may arise in the future, in order to establish or defend our legal rights (including providing information to others for the purposes of preventing fraud and reducing credit risk)

In order to carry out the activities identified in this section, we may transfer your personal information to international organizations or companies outside Saudi Arabia. We will take all necessary steps to ensure the confidentiality of your information and maintain the same level of protection as is customary in Saudi Arabia and required by Saudi law. By agreeing to the terms of this Privacy Policy, you expressly consent to such sharing of your personal information.

Browser history (cookies)

Shamekh uses modern technology on its website, namely "cookies," which allow us to identify user activities and interests, helping us provide a personalized shopping experience on our website. This technology also includes technology that helps us track your personal information for the purpose of tracking your activity when using "shamek.co," preparing reports, assessing trends, and monitoring the way the website is used.

You hereby consent to shamek.co's use of this technology by accepting the Terms of Use. If you do not wish us to use cookies, you can use your browser to clear all cookies from your computer, disable this technology, block cookies, or receive a warning before a cookie is stored.

Security

We take adequate measures to prevent unauthorized access to the site or the use, modification, disclosure, or destruction of personal information. Any information collected and stored is identified and protected using all available means.

Protecting your personal data is important to us, so we take the following precautions, among others, to better protect your personal information:

We take the necessary technical and organizational precautions to prevent the loss, misuse or alteration of your personal information, including the use of the system.

SSL secure software

We store all the personal data you provide to us in our secure, server-side systems and with passwords. All electronic transactions you conduct or receive will be encrypted using SSL technology.

We will display the last four digits of your credit or debit card, while if you are using a Visa or MasterCard, you will need to provide us with the CVV number. When using your card, you will be asked to provide a PIN to confirm the transaction. However, the full card number will be required to be provided to the relevant debit/credit company during the transaction.

It is important to ensure that you protect your account or password on your computer. You must ensure that you log out/completely terminate your account when you exit shamek.co.

Product Rating:

Within two weeks of receiving your product, we will send you an email inviting you to provide us with feedback or review the products you purchased. Additionally, we may ask if you would like to answer questions related to the product you purchased that have been submitted by other customers.

Remarketing

Shamekh uses cookies to collect data about website visitors and to display Google's marketing activities at specific times to provide relevant content to shoppers and deliver a better shopping experience. This may include, but is not limited to, displaying our own ads or third-party ads on Google's networks and carefully selected websites and web browsers. We at Shamekh respect your privacy and are committed to giving you the right to opt out of such advertising.

Please note:

You have the right to receive a copy of your personal information that has been stored with us. Providing this information is subject to the following terms:

A written request from you

Provide us with appropriate proof of your identity (for this purpose, we normally accept a certified copy of your passport or civil ID card as well as an original electricity bill to show your place of residence).

Such personal information may be withheld to the extent permitted by law.

You may email us at any time requesting that we not provide your personal information for marketing purposes. If you believe that your personal information is incorrect, you may contact us.

You may receive emails from Shamekh based on your subscription request. If you wish to unsubscribe at any time, you can click the "Unsubscribe" link at the bottom of any email communication.

Any changes to the Privacy Policy will be posted on the Shamkh website and other information we collect in the future. These changes will become effective as of the date they are posted (see posting date above). It is your responsibility to review the Privacy Policy from time to time to ensure you are aware of any changes. We may notify you by email of any changes to the Privacy Policy.

Contact us

If you have any comments/inquiries or requests regarding our privacy policy and terms, you can contact us by sending an email to

Info@shamke.co.